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Assistant Cafe Front of House Manager

This is an exciting opportunity to join our front of house team at the Duchy of Cornwall Nursery cafe.

The Duchy of Cornwall

The Duchy of Cornwall is a private estate which funds the public, charitable and private activities of The Prince of Wales and his family. The Duchy consists of around 53,154 hectares of land in 24 counties, mostly in the South West of England.

The Duchy estate was created in 1337 by Edward III for his son and heir, Prince Edward, and its primary function was to provide him and future Princes of Wales with an income from its assets. A charter ruled that each future Duke of Cornwall would be the eldest surviving son of the Monarch and the heir to the throne.

The current Duke of Cornwall, HRH The Prince of Wales, is actively involved in running the Duchy and his philosophy is to improve the estate and pass it on to future Dukes in a stronger and better condition.

The Café at the nursery has indoor and outdoor dining spaces, all restaurant table service as well as a takeaway shepherd hut on the terrace. Our food and drink is high quality local produce, prepared expertly and our service style is relaxed, fun yet professional, smart and exacting to meet the high expectations of our customers. We are a very busy and demanding operation and we welcome applications from those who have proven supervisory experience in a similar environment for at least 2 years and are looking for the next step in their career.

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The role

To support and deputise for the Front of House Manager, managing supervisors and staff and working with the Head Chef and kitchen brigade in maintaining service excellence throughout all food and beverage areas whilst contributing through your experience to the ongoing developments, customer and sales growth and professional delivery across the operation.

The assistant manager will be responsible for:

  • Shift leadership and running of the department when required
  • Staff rotas and shift scheduling in liaison with the FOH Manager
  • Customer service on shift and maintaining professionalism across the team
  • Operational health and safety
  • Ordering and supplier relationships
  • Proficient system control, tills and all other café IT reliance on shift
  • Editing and printing menus and other necessary documents for the day ahead
  • Daily meetings with kitchen and briefing FOH team on operational specifics
  • Assist in training sessions and one to one coaching as required
  • Assist in the planning and running of events through the year
  • Represent the department at meetings in the absence of the FOH Manager
  • Maintaining and onward improvements of standards and processes
  • Ensure a fun, calm, professional and organised service and a focus on customer excellence always

The assistant manager will exhibit and provide evidence of:

  • Leadership experience working within the hospitality sector and at least 2 years at supervisory level
  • Confidence in managing a team
  • Confidence in solving problems and a can-do attitude
  • A passion for food and the experience of our customers
  • Leading by example and maintaining professionalism
  • A working understanding of operational finance, budgets and targets
  • An understanding of the challenges of a growing business and how you have and can best support this onward journey
  • Possessing a positive, fun and capable approach to your work with a smile

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Position

The post reports to the Café Front of House Manager and ultimately to the General Manager

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Working hours and Reward package

40 hours per week over 5 days out 7 which will include some weekend working. Although mainly daytime hours between 8.45am and 5pm occasional evening working and events will be necessary

Annual Salary £20,000

You will be entitled to 28 days holiday including bank holidays

The Duchy will contribute 8% of your basic pay into its group Stakeholder pension scheme for you

Meals provided on duty

Uniform provided

Staff discounts

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