Privacy Policy
We are committed to protecting your privacy and use all reasonable endeavors to comply with the Data Protection Act 1998 (DPA).
When you order we will collect certain personal data from you This allows us to process and fulfil your orders. We may occasionally inform you about changes to our services or about special offers we think you'll find valuable. If you would rather not receive this information, please send us an email or contact us direct.
Information we collect from you :
- Information that you provide by filling in forms on the site which may include your name , address, telephone number, email address. This also includes information provided at the time of subscribing for any services provided by us through the site(including updates). We may also ask you for information when you enter a competition or promotion run by Duchy of Cornwall Nursery,and when you report a problem with the site.
- If you contact us (by post, email or any other method), we may keep a record of that
correspondence.
- We (or our agents) may also ask you to complete surveys that we use for research
purposes, although you do not have to respond to them.
- Details of your visits to the site including, but not limited to, traffic data, location data,
weblogs and other communication data and the resources that you access.
We may use this information to:
- Assist us in presenting the site to you in the most useful and effective manner.
- Tailor the content to your particular interest
- To provide information to you that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To allow you to participate in interactive features
- To notify you of changes in service
- To prevent or detect fraud or abuses of the site
We will not pass or sell your personal data on to any third parties without first obtaining your consent.
In case of Complaint
At Duchy of Cornwall Nursery we want you to be happy every time you shop with us. In the unlikely event that you are not absolutely delighted with your order this is the action you can take.
Damaged Items
All our parcels are carefully packed by hand at the nursery. Should your order be damaged
in transit, please notify us by emailing sales@duchyofcornwallnursery.co.uk or telephone 01208 872668 as soon as possible and within 7 working days. We will agree a course of action with you which may require our courier to uplift the parcel, we will make these arrangements and notify you accordingly.
Incorrect Items
If we have sent you an incorrect item, please notify us by emailing sales@duchyofcornwallnursery.co.uk or telephone 01208 872668 as soon as possible and within 7 working days. We will agree a course of action with you which may require our courier to uplift the parcel, we will make these arrangements and notify you accordingly.
