By purchasing goods from duchy of Cornwall nursery.co.uk you are entering a legally binding agreement. These terms are laid out for you here and form the basis of the agreement for the sale and purchase of goods, you should read these as they affect your rights and liabilities.

Orders

The receipt of an order from our website constitutes an offer to purchase goods. All orders are subject to availability of stock. Orders are accepted based on the details you supply for quantities, size and acceptance of suitable method of payment

The description of the goods and the image on the web site aim to show a clear representation of the goods, however as you will appreciate, plants do vary and so images and descriptions should only be used as a guide.

Deliveries

We are able to deliver to most UK addresses including the islands and highlands, although these addresses will attract a surcharge. Please see our delivery costs for further information. Normally our orders are dispatched within 3-5 working days, although at busy times of the year ( Spring ) it is possible to experience a delay, we will advise you if this is the case. We reserve the right to delay dispatch of goods if weather conditions are severe or inclement. Delays may occur when our delivery service is disrupted due to third party industrial action.

Payment and Prices

We will debit your credit card for payment if the goods are available for supply. If the goods are not immediately available we will not debit your account until we are ready to dispatch your order. We reserve the right to review the price of any item and if an item you have ordered is subject to an increase we will notify you prior to dispatch.

Promotions Details and Security

You are advised that the Internet is not a secure medium. We will take reasonable steps to ensure that data transmitted electronically to the site or otherwise and stored by us is not accessed by unauthorised third parties in accordance with the requirements of the DPA.

However, you accept the risk that data transmitted electronically to the site or otherwise may be intercepted before reaching the site or accessed from our data storage by third parties not authorised by us and may be exploited unlawfully by such unauthorised third parties.

Once we have received your information, we will use reasonable endeavours to keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world.

Internal procedures cover the storage access and disclosures of your information. Your credit card details are handled by SagePay a secure online payment gateway for credit card processing.

You can be completely secure in the knowledge that nothing you pass to the sagePay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

To verify this, when placing an order using the site a padlock will appear in your browser. It is normally in the status bar, towards the right hand side, at the bottom of your browser window.

You can double click this padlock to verify that the secure certificate has been issued to the site. Please note that email correspondence with us is in free format text and cannot be encrypted.

Accordingly please do not send any sensitive information such as credit card details or passwords via email.

Links

The site has links to other websites which will have different privacy, trading and use policies.

Privacy policy

We are committed to protecting your privacy and use all reasonable endeavors to comply with the Data Protection Act 1998 (DPA).

When you order we will collect certain personal data from you .This allows us to process and fulfil your orders. We may occasionally inform you about changes to our services or about special offers we think you'll find valuable. If you would rather not receive this information, please send us an email or contact us direct.

Information we collect from you :

Information that you provide by filling in forms on the site which may include your name , address, telephone number, email address. This also includes information provided at the time of subscribing for any services provided by us through the site(including updates). We may also ask you for information when you enter a competition or promotion run by Duchy of Cornwall Nursery, and when you report a problem with the site. ?If you contact us (by post, email or any other method), we may keep a record of that correspondence. ?We (or our agents) may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. ?Details of your visits to the site including, but not limited to, traffic data, lo weblogs and other communication data and the resources that you access.

We may use this information to:

• Assist us in presenting the site to you in the most useful and effective manner.
• To allow you to participate in interactive features.
• To notify you of changes in service.
• To prevent or detect fraud or abuse of the site.
• Tailor the content to your particular interest.
• To provide information to you that you request from us or which we feel may interest you, where you have consented to be contacted for such purpose.

We will not pass or sell your personal data on to any third parties without first obtaining your consent.

Guarantees

We take every care to ensure your plants are delivered true to type and in good condition, normally given appropriate care, they will establish quickly. If you are not entirely satisfied with your purchase , we guarantee to replace , free of charge, any plant that fails within 12 months of purchase. If your plants fail and this is due to climate, soil conditions, incorrect planting or handling, lack of care or other reasons entirely beyond our control we are unable to accept any responsibility. In the event of you making a claim we will require evidence to substantiate the claim.

Changes

We reserve the right to make changes to this web site at any time

Governing Laws and jurisdiction

These terms will be governed by English Law and any disputes will be settled by the English Courts