We deliver throughout the British Isles but NOT presently beyond.
We use a courier service for most of our deliveries. Items up to 2.0m in height can be sent, which covers most things except for very large or heavy items and many of our trees. There is a surcharge for very heavy items which require more than one person to handle. This affects many of our large specimen plants. We will advise you if your order includes any affected items.
There may also be occasions when an item is simply too delicate to send safely, perhaps only for a certain part of the season, for example Bamboo with long new growths. Again, we will advise you accordingly.
Charges
Our postage costs are:
England / Wales / Lowland Scotland / Isles of Scilly / Isle of Wight
|
Orders up to the value of £5.50 |
£6 |
|
Orders up to the value of £40 |
£10 |
|
Orders up to the value of £70 |
£14 |
|
Orders over the value of £70 |
20% of order value |
For the Isles of Scilly / Isle of Wight there is an additional £6 surcharge
Scottish Highlands / Northern Ireland (2-3 day service)
|
Orders up to the value of £70 |
£30 |
|
Orders between the value of £70 - £130 |
£40 |
|
Orders over the value of £130 |
30% of order value |
Scottish Islands / Southern Ireland / Channel Islands (48hr delivery)
|
Orders up to the value of £130 |
£50 |
|
Orders over the value of £130 |
45% of order value |
For orders to Isle of Man please contact us for a delivery price.
If you wish to purchase single small Fuchsias or individual items of Duchy Originals product , we will be happy to take your order by telephone and can advise you of the postage charge. Call 01208 872668
Our carriage charges include insurance and a guarantee that people, not machines, will handle all our parcels. Some plants, particularly trees and larger shrubs, are grown in much larger containers than our normal stock. Such plants are subject to a higher delivery charge due to weight and/or height restrictions. We will advise you if any of your order falls into this category.
Most deliveries are made during working hours and require a signature. It is essential that you advise us of a safe place (shed, porch or somewhere out of sight) where plants can be left if no one is likely to be at home. Without a signature, plants cannot be left unless we have your instructions. For customers off the mainland, i.e. Isle of Wight, Isles of Scilly, the above charges only apply if we can deliver to the nearest mainland ferry port. Please ask for more information if required as we can deliver direct but there will be an additional £6 surcharge.
Packing
We take every care when packing your order and expect our carriers to do the same. Please advise us immediately if you have any concerns.
